Robert: Good morning, Victor. My name is Robert and I am the new quality inspector.
Victor: Good morning, Robert. What can I do for you?
Robert: As a new person, I need to understand the operation at Magic Ceramics. So, I wonder whether I can ask you some questions about the manufacturing process in your department now.
Victor: OK, where do you want to start?
Robert: Well, you can describe the production flow in your department.
Victor: The production process is based on the customer-order information that I receive from the Sales department. First, we order raw materials from our suppliers. Once the materials arrive at our plant, they are transferred to the production floor where they will go through five different processes before they become finished goods.
Robert: How many suppliers do we deal with? Are they all local suppliers? Do any materials come from overseas?
Victor: We have a very limited number of suppliers. We deal with approximately ten main suppliers in the US, and we only have a handful of suppliers overseas.
Robert: How do you control the quality of the purchased materials?
Victor: One of the reasons for having a limited number of suppliers is to ensure the quality of raw materials. Quality Control group works very closely with our suppliers to make sure that they meet our quality requirements.
Robert: Do you maintain a high level of inventory?
Victor: No, we keep a very low level of inventory.
Robert: How do you move materials from one department to the next?
Victor: Very easily through the Material Request form. If department B needs materials from department A, it will fill out a Material Request form and give it to department A.
Robert: A very simple process. Are these products ecofriendly?
Victor: Yes, our products are ecofriendly. We take special care about that.
Robert: I have seen that our defective rate is lower than one tenth of one percent. How do you feel about this?
Victor: We are very proud of our record and we don’t compromise about assuring the best quality.
Robert: How do you maintain this excellent record?
Victor: We adopt the Continuous Improvement spirit. We evaluate our operating results very often and strive to excel in our job. And, those posters on the wall also help. See the slogan Nothing But Excellence over there?
Robert: Yes. What is good for the company is ultimately good for the employees, right?
Victor: Definitely!
Robert: That makes sense, Victor. I think I have enough information for now. I might come back and bother you again if I have more questions. Thanks a lot for your help.
Victor: Any time, Robert. You know where I am.
Robert: Good morning, Victor. My name is Robert and I am the new quality inspector.
Victor: Good morning, Robert. What can I do for you?
Robert: As a new person, I need to understand the operation at Magic Ceramics. So, I wonder whether I can ask you some questions about the manufacturing process in your department now.
Victor: OK, where do you want to start?
Robert: Well, you can describe the production flow in your department.
Victor: The production process is based on the customer-order information that I receive from the Sales department. First, we order raw materials from our suppliers. Once the materials arrive at our plant, they are transferred to the production floor where they will go through five different processes before they become finished goods.
Robert: How many suppliers do we deal with? Are they all local suppliers? Do any materials come from overseas?
Victor: We have a very limited number of suppliers. We deal with approximately ten main suppliers in the US, and we only have a handful of suppliers overseas.
Robert: How do you control the quality of the purchased materials?
Victor: One of the reasons for having a limited number of suppliers is to ensure the quality of raw materials. Quality Control group works very closely with our suppliers to make sure that they meet our quality requirements.
Robert: Do you maintain a high level of inventory?
Victor: No, we keep a very low level of inventory.
Robert: How do you move materials from one department to the next?
Victor: Very easily through the Material Request form. If department B needs materials from department A, it will fill out a Material Request form and give it to department A.
Robert: A very simple process. Are these products ecofriendly?
Victor: Yes, our products are ecofriendly. We take special care about that.
Robert: I have seen that our defective rate is lower than one tenth of one percent. How do you feel about this?
Victor: We are very proud of our record and we don’t compromise about assuring the best quality.
Robert: How do you maintain this excellent record?
Victor: We adopt the Continuous Improvement spirit. We evaluate our operating results very often and strive to excel in our job. And, those posters on the wall also help. See the slogan Nothing But Excellence over there?
Robert: Yes. What is good for the company is ultimately good for the employees, right?
Victor: Definitely!
Robert: That makes sense, Victor. I think I have enough information for now. I might come back and bother you again if I have more questions. Thanks a lot for your help.
Victor: Any time, Robert. You know where I am.
Written by: Tanzirul Haque Nayan